Representatives from the three campuses and University Administration are working together to offer a shared service for business process improvement at the University. Several initiatives across the University are working toward increasing the efficiency of University operations. This shared service for business process improvement provides support for those and other efficiency initiatives in a number of ways including:
- Providing a shared pool of resources available for targeted temporary project management and business process analysis services.
- Providing a shared standard methodology for business process improvement engagements.
- Providing tools and templates for process analysis and improvement initiatives.
- Drawing on the distributed expertise of shared service participants.
- Providing training resources for business process analysis and improvement.
The shared service is resourced with team members from across the University.
BPI Shared Service Roles
BPI participants key roles include:
Business Process Improvement Engagement Teams - A mixed resource model staffs the shared service using fractional dedicated central resources and distributed team members from the campuses to participate part-time on an engagement basis.
- Core Team Members - Core team members include project managers and business analysts provided from central service organizations. These team members are dedicated as part of their full-time positions to performing BPI work.
- Virtual Team Members - Virtual team members include project managers, business analysts, and other staff who have expressed an interest in participating in BPI projects, have completed business process leadership training, and have received the appropriate permissions from their unit to participate in the shared service.
Business Process Liaisons - The business process liaison group is composed of managers and directors throughout the campuses and University Administration to act as BPI advocates for their respective units and to assist in identifying potential areas for BPI engagement. Liaisons play a crucial role at the engagement level providing coordination between the BPI team, customer team, and customer leadership.
Process Advisory Board (under development) - The process advisory board provides governance for the BPI shared service. The board selects and prioritizes BPI project initiatives and oversees the activities of the shared service.
Customer Engagement Teams – Individual BPI engagements require significant participation from customers in both leadership and advisory roles, as the customers are the experts regarding their own processes and formulating ideas for improvement.
Current Status of BPI Shared Service (as of 4/30/2012)
To date, the BPI Shared Service has trained over 60 employees in BPI concepts and leadership, developed the University’s BPI methodology and toolset and initiated 10 process improvement or analysis engagements. We are currently working to enhance our training programs, improve the methodology tools and templates, and increase the awareness of our offerings. More information on our current initiatives and engagements can be found on the BPI Initiatives & Engagements page. For details on our training offering, please see the BPI Training page.
Contact Us
ProcessImprovement@uillinois.edu
Marc Carlton
Assistant Director, Process Management
Office of the Executive CIO
217-244-9576
Kelly Block
Assistant Vice President for Portfolio and Process Management
Office of the Executive CIO
217-333-8011